Featured Event4 Steps to Putting Resistance to Rest

Wednesday, December 02, 2020
A skills-focused interactive workshop for 15 people, equips you with a proven 4-step technique to tackle resistance head-on & elicit openness in a resistant team member or customer to see the situation in a more favourable light.


 Start Date - End Date

Wednesday, December 02, 2020

 Start Time - End Time

1:00 PM - 2:00 PM

Early Bird Discount Deadline

N/A

Registration Deadline

Wednesday, December 02, 2020



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4 Steps to Putting Resistance to Rest

As the pandemic wears on, many of us find ourselves on an emotional rollercoaster ride. Frustrations are running high, and patience is running low. On top of this strain, many organizations have significantly transformed themselves, their structure, and their way of operating in order to adapt. There couldn’t be a more perfect storm for negativity, pushback and resistance.

We’ve got a solution. Please join us for a 60-minute, roll-up-your-sleeves session with a small group of FHCP members.  Limit 2 per organization.

In this skills-focused workshop, you’ll be equipped with a proven four-step technique for tackling resistance head-on and eliciting an openness in a resistant team member or customer to seeing the situation in a more favourable light. Limit 2 per organization.

What Will You Learn?

 In this unique, small-group skills workshop, you’ll learn to:

  •  Move into the other person’s resistance instead of avoiding it
  •  Uncover the underlying concern at the core of the resistance
  •  Demonstrate, with authenticity and specificity, that you understand their concern
  •  Offer your own perspective in a way that draws from and acknowledges the other person’s underlying concern

Who Should Attend? 

Leaders who are challenged to overcome pushback or resistance from internal team members or external customers.

 

Registration Fees

Price Description Amount
Webinar Registration $39.00

Golf Registration Fees

Speakers

Graham Kaufmann
Senior Vice President, Coaching & Facilitation, Gallagher Canada

Graham is a sought-after speaker, trainer and executive coach who brings a unique blend of expertise and charisma to every client engagement and is known for his profound understanding of group dynamics.
In session, Graham creates an environment where participants feel empowered to share insights and collaborate effectively. His highly adaptable approach ensures that each workshop or strategic session he leads is tailored to the specific needs of the audience, resulting in impactful discussions and actionable outcomes.

Prior to joining HORN, Graham accumulated over fifteen years of experience working with CPG companies on a global scale and leverages 12 years of success as a senior leader (within Marketing, Sales, and Strategy) to bring practical experience to the learning environment. In his coaching engagements, Graham helps senior executives manage their inner-game to develop actionable strategies that lead to greater influence and business outcomes. Graham also extends his coaching expertise to athletes striving to unlock their full potential.

Graham joined HORN Sales & Leadership Development in 2006 and continues to work with the team since HORN’s acquisition by Arthur J. Gallagher & Co. in August 2023.

Graham holds an MBA from the Ivey School of Business at Western University, and an Honours Bachelor of Arts (Economics) from McMaster University. 

Sponsors

Location Information

Webinar
EST, ON

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Continuing Education

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